Begin go-live setup

Go-live setup connects your BizGate app to a WhatsApp Business Account (WABA) and the phone number that will be used for WhatsApp messaging.

Before you begin

• Select the app you want to take live.
• Prepare a company-owned phone number for WhatsApp.
• Prepare the company's legal name, brand name, and address.
• Ensure you can sign in to the Facebook account that manages the business.

Steps

1. Open WhatsApp in the BizGate dashboard for the selected app.
2. Select Get WhatsApp Account or Begin Go Live.
3. Sign in to the Facebook account used for the business.
4. Link an existing Facebook business account, or create one when appropriate.
5. Provide the business's legal information.
6. Create or select the WhatsApp Business profile, including its display name, category, and business description.
7. Add a phone number that is not currently used by the WhatsApp or WhatsApp Business app.
8. Complete phone verification using the code sent by text message.

Expected result

The app is connected to a WABA and its WhatsApp phone number. The status shown in BizGate should reflect the next required setup action or that the app is ready to go live.

Troubleshooting

• If the phone number is rejected, make sure it is not active in the consumer WhatsApp or WhatsApp Business app.
• If verification does not arrive, confirm the number can receive SMS and retry using the supported verification option.
• If the business account cannot be selected, confirm your Facebook account has the required business permissions.

Related resources

• What is a WABA?
• What is Embedded Signup?